Privacy Policy

Last Update: 17th November 2023


Thank you for choosing Hydro Concepts Uganda Limited.

Hydro Concepts Uganda Limited (“Hydro Concepts,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms outlined in this policy.

Personal Information We Collect

We collect personal information from you when you voluntarily provide it to us, such as when you:

  • Create an account on our website.
  • Sign up for our email list.
  • Request a quote.
  • Contact us with a question or comment.
  • Make a payment through our website.
  • During Hiring and recruitment
  • Engage with our services, including:
    • Plumbing
    • Irrigation
    • Wastewater Management
    • Drainage
    • Hydrology
    • Rainwater Harvesting
    • Faecal Sludge management
    • Consultancy
    • Occupational Health & Safety
    • Water Asset Management
    • Surveying, Remote Sensing Techniques, and GIS Services
    • Piped Water Supply, Borehole Drilling, and Spring Protection
    • Non-Revenue Water (NRW) and Water Loss Management
    • Oil, Gas, and Mineral Exploration
  1. Personal Information:

We may collect personal information, including but not limited to names, addresses, phone numbers, and email addresses when you interact with us, request services, or use our offerings.

  • Payment Information:

If you engage in transactions with us, we may collect payment information, such as credit card details, to process your transactions securely.

  • Service-Specific Information:

Depending on the services you engage with, we may collect information related to Plumbing, Irrigation, Wastewater Management, Drainage, Hydrology, Rainwater Harvesting, Faecal Sludge management, Consultancy, Occupational Health & Safety, Water Asset Management, Surveying, Remote Sensing Techniques, and GIS Services, Piped Water Supply, Borehole Drilling, and Spring Protection, Non-Revenue Water (NRW) and Water Loss, Management, Oil, Gas, and Mineral Exploration.

How We Use Your Personal Information

We use your personal information to:

  • Assess candidates for interviews and in making hiring decisions.
  • Provide you with the products and services you request.

We use your personal information to provide and improve our services, process transactions, and fulfill your requests related to water supply, irrigation systems design, wastewater management, plumbing, hydrology, drainage, research and development, rainwater harvesting, and occupational health and safety.

  • Process your payments.
  • Communicate with you about your account, our products, and services, and project updates.

We may use your contact information to communicate with you about project updates, service enhancements, and important safety and health information.

  • Improve our website and services.
  • Send you marketing emails (if you have opted in)
  • Research and Development

Your information may be used for research and development purposes to enhance our services and contribute to the advancement of water-related technologies.

How We Disclose Your Personal Information


We may disclose your personal information to third-party service providers who help us provide our products and services. These service providers are required to protect your personal information in accordance with our privacy policy.

We may also disclose your personal information if required by law or if we believe that disclosure is necessary to protect our rights or the rights of others.

Your Choices

You may opt out of receiving marketing emails from us by clicking the “unsubscribe” link in any marketing email we send you.

You may also request to access, correct, or delete your personal information by contacting us at

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission over the Internet is 100% secure. Therefore, we cannot guarantee the security of your personal information.

Data Retention and Deletion

Your data is not stored indefinitely. Every two years, you will receive an email for you to update or renew your subscription. Failure upon which, your data will automatically be deleted from our systems in a period of 10 days from when the email was sent.

In the event of a hiring process, your information expires after 60 days past the deadline and is automatically deleted from our systems.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at

Hydro Concepts Uganda Limited

Kireka Business Centre, Kampala, Uganda


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